Flex — FAQ

Straight answers.
Both sides.

The questions we hear most, answered plainly. If yours isn't here, just ask — a real person will get back to you.

A real person answers.
01Common questions
For businesses

Every person you meet has cleared all four.

  • 01 The Application
  • 02 The Screening
  • 03 The Interview
  • 04 The Decision
How hiring works
How fast can you match someone?

It depends on the role, but most briefs get a first candidate in days, not weeks — because we're matching from a roster we've already vetted, not starting a search from scratch.

Do I have to commit before I see anyone?

No. Briefing us is a conversation, not a contract. You run the final interview and you make the call — cost attaches to a placement, not to a chat.

What does it cost?

You tell us what the seat is worth to you. That number is your invoice — one flat amount per month, in US dollars. No placement fee, no percentage stacked on top, no line items you didn't agree to.

Who employs them — you or me?

We do. The person is employed by Flex here in the Philippines, and your agreement is with Flex — not with them individually. You direct their work day to day; the employment relationship sits with us.

What if the match doesn't work out?

We replace them from the vetted pool at no cost — no time limit, no fee. Because you ran the final interview yourself, a bad match is rare; when it happens, you're never locked to a hire you didn't choose.

What if they get sick, go quiet, or leave?

Tell us early — that's what the ongoing relationship is for. A departure is handled the same way a bad match is: we replace from the vetted pool at no cost. You're never left managing a gap alone, and you're never restarting the search from zero.

What hours can they cover?

You name the hours in your brief, and we only shortlist people who already work them — whatever your timezone. Overnight and weekend coverage is the norm here, not the exception.

How do I pay, and in what currency?

One invoice a month, in US dollars. One amount, one line, the same figure you set — so it reconciles in seconds and there's nothing to decode.

Can I hire part-time, or only full-time?

Both. Flex places full-time embedded seats and part-time seats. We don't take project-based work — that's a different business, and pretending otherwise would serve nobody.

Which countries do you work with?

Teams in the United States, Canada, Australia and Singapore, plus companies here in the Philippines. If you're somewhere else, ask — but those are the markets we're set up to serve properly.

Is Flex a job board?

No. A job board hands you strangers and wishes you luck. Flex does the matching, the vetting, and the follow-through — that's the whole point of a broker.

For talent

The path from application to roster.

  • 01 The Application
  • 02 The Screening
  • 03 The Interview
  • 04 The Decision
How joining works
Does it cost anything to join the roster?

No. Applying is free and being on the roster is free. We earn from successful matches, never from the people doing the work.

How does matching work?

You apply once with your lane and what you want. When a client brief fits your profile, we bring you in — no bidding wars, no cold applications, no racing anyone to the bottom on price.

Am I employed by Flex, or by the client?

By Flex. You're our employee here in the Philippines — not the client's, and not a freelancer chasing invoices. You work with their team; your employment sits with us.

What hours will I work?

The client's hours, and you know them before you say yes — they're in the brief, and we only put you forward for work you already keep. Plenty of roles are overnight; none of them are a surprise.

What happens if a placement ends?

You go back on the roster, not out the door. Clearing the gates is the hard part and you've already done it — the next brief that fits comes to you.

What does Flex handle for me?

The client relationship, contracts, scope, and follow-up. You focus on the craft; we carry the parts you shouldn't have to.

Still stuck?

Ask us anything. A real person reads every message — no bots, no ticket queue purgatory.