About the role
This is a full-time, remote Account Manager role supporting a hospitality and corporate housing provider. The schedule runs Monday to Friday during US Eastern business hours, so plan for an evening shift on the Philippine side. You will own a portfolio of corporate and recurring guest accounts, acting as their main point of contact and growing the value of each relationship over time.
What you will do
- Manage and grow relationships with assigned corporate clients and repeat guests
- Serve as the primary contact for client questions, requests, and follow ups
- Learn each client's preferences, travel patterns, and accommodation needs to serve them better
- Reach out proactively to encourage repeat bookings and long-term loyalty
- Spot upsell and cross-sell opportunities within existing accounts
- Put together customized accommodation proposals based on client requirements
- Coordinate with internal reservations, revenue, guest experience, and operations teams to resolve client needs
- Keep client records, communications, and open opportunities updated in a CRM system
- Track account performance against booking, retention, and revenue targets
- Monitor client satisfaction and help resolve complaints or escalations
What you bring
- 3+ years of experience in account management, customer success, hospitality, or sales
- Fluent written and spoken English
- Solid experience managing client relationships and growing existing accounts
- Hands-on experience with a CRM platform to log activity and manage pipelines
- Strong communication, negotiation, and relationship-building skills
- Excellent follow-up and organizational habits, able to juggle multiple accounts at once
- Commercial awareness and a track record of spotting revenue opportunities
- Comfortable working independently in a remote setup and communicating by phone, email, and video calls
Nice to have
- Background working with corporate clients or business travelers in a hospitality setting
- Experience using HubSpot or a similar CRM
- Experience collaborating with international, cross-functional teams